BSP Financial Group Limited is working to find a solution to the ‘Duplicate Transaction Issue’ which has affected a lot of its customers in Solomon Islands that perform a number of transactions on Thursday.
BSP in a statement issued at 3pm today, Friday assured customers that its technical teams are investigating this issue to rectify the error.
“We have identified duplicate transactions that affected customers that performed transactions yesterday on Mobile Banking, Internet Banking, EFTPoS and ATM,” the statement said.
BSP said, the error does not affect customers that undergo transactions with the tellers.
“The issue does not affect customers that performed transactions with branch teller or transactions done today (Friday) or before yesterday (Thursday).”
The bank said, work to sort out the matter is now underway and customers will be advised on the outcome of their investigation.
“Our technical teams are investigating this issue, and we will provide an update once a solution has been confirmed.
“We apologise for any inconvenience caused and appreciate your patience and understanding,” the statement said.
This morning a lot of customers in the country were startled to find out double deductions to their bank accounts.
Many customers have gone online to share their experience.
A customer who uses the BSP mobile banking to pay for his cash power also experienced double deduction last night.
Another customers said, “I’ve just lost $3,000 SBD from my account, while one of my friends has had $34,000 unexpectedly added to their available balance.”
A customer has $13, 000 in her account. But this morning after she withdraws $2000 she was shocked to find the balance stands at $5000.
This is not the first time such a system error has hit BSP customers in Solomon Islands.
Most customers are hopeful the issue is sorted out soon and refunds are being made.
A number of customers say the situation has also forced them to rethink about their future with the bank.
