A teacher in Makira Ulawa Province claims the service Bank South Pacific (BSP) agency in Kirakira provides to its clients was poor and unreliable.
The teacher, a bank client who asked not to be named, said the service was inefficient, poor, and simply unreliable.
“We find it very frustrating every time we come during paydays and have to wait for the bank officers to update our accounts, check our balances with the headquarters in Honiara. It was so slow and frustrating.”
He said sometimes they just have to return home due to the slow service.
“For us teachers, this also affects us especially with our work. We will miss our classes and this will affect our students.”
He also said the agency needs to be moved into a bigger and spacious building.
“The current building is so small. It can accommodate only a few people. Many of us have to stand outside while waiting for our turn.
“On rainy days, you know what it’s like.”
He called on BSP to upgrade the agency to a branch so that the service can improve.
Kirakira BSP agency supervisor, Catherine Ka’ apa said clients cannot expect a fast service when they are operating manually.
“Clients have to understand that we are not connected to the main BSP bank electronically.
“This is why updating of accounts have to be done manually through phone calls to Honiara,” Ka’apa said.
She said the service will remain as it is until the agency is upgrade to the status of a branch.
By LIONEL TAORAO
SINU Journalism Student