Tourism Training business Solomon Host completed a supervisory level training in Service Management for SP Oil supervisors last Friday.
Twenty staff members in the middle management level of the company took up Service management with facilitator Joyce Konofilia for two days.
The course mainly considered how service delivery can be managed in the organisation and the strategies that can be used to re-establish customer trust and loyalty in case of service failure.
At the end of the day, quality service lead to customer satisfaction and retention and consequently increased profit for the organisation.
The staff members who attended the training were from the Engineering, Marketing and Sales, Road Transport, IT and Finance, Human Resources, Operations and Health and Safety department.
According to some of the participants, they appreciated the course as it helped them to contextualise the concepts into their everyday work.
South Pacific Oil department of Aviation currently implement a Customer Service Satisfaction (CSS) survey that ensures customer’s needs are met by getting regular feedback on areas for improvement.
This is an excellent way of reaching out to the primary focus of any organisation, the customer.
Solomon Host hope that the training will go a long way in meeting the objectives, mission and vision of South Pacific Oil that is to be the superior and leading supplier of quality petroleum products to the country and the region and more importantly meeting customer needs at all times.
