Locally owned Our Telekom Company vows to attend to customers’ disappointment in two weeks’ time.
This was uttered by the Telokom Chief Executive Officer (CEO) Loyley Ngira during a short press conference at their Head Quarter in Point Cruz last week.
The company’s response came following complains raised by mobile users in remote areas of the country.
Mr Ngira said, they are aware of some complains related to network faults that in turn affects phone conversation, hence they are prepared to ensure that customers’ frustrations is attended and have their problems fix.
He assured that Our Telekom will respond to the faults affecting their network services within two weeks.
He added they want to make sure that their customers continue to enjoy Our Telekom services as the best communication company in the country.
“We acknowledge the complaints from our valued customers and we will continue to devote resources to ensure that problems experienced in our network are fixed as early as we can identify the root causes. This may take longer than necessary, since for a next generation network NGN such as ours, certain complexities may require the support of vendors and their expertise, usually at considerable cost,” CEO stated.
By AATAI JOHN
