Dear Editor – Can ANZ/Our Telekom clarify why some of the customers who have used the mobile banking to do their top-up fail to receive the text containing the codes to refill their mobile credit?
There were a number of customers on Friday who used the service.
Since then the text which should have come from 269 did not show up. Instead they kept getting the texts from 200 every minute and hour asking them to join the competition.
This is just so disappointing and frustration.
This is not the first time for ANZ customers to have suffered by losing their money.
Theres a need to improve the service.
Den Josh
Honiara
